I do not know whether it has to be sent back
Describe the symptom and an engineer will decide whether the case can be closed remotely or on site.
Service requestRMA request,
returning an instrument to service
You are sending a probe, analyser or controller back for repair, calibration or refurbishment. Fill in the request and we will send you an RMA number together with the shipping address in Poland and packing instructions. The instrument never leaves the customs territory of the European Union.
1(working day)
to confirm the request and issue the RMA number
PL(shipping address)
instruments are received by our service centre in Poland, by domestic or EU parcel
0(customs clearances)
no duty, no import VAT and no export paperwork
Service or return
Start by deciding whether the instrument travels to us
Two paths, two forms. If you are not sure, choose the left one: an engineer will assess the request before you pack the instrument.
I am sending the instrument back
Give us the model, the serial number and the reason for the return, and you will have an RMA number within one working day.
Fill in the RMA requestHow a request runs
Five steps, from the form to the instrument coming back
Request
You fill in the RMA form: model, serial number, reason for the return and a description of the fault.
RMA number
Within one working day we send back the RMA number, the shipping address in Poland and the packing instructions.
Inspection and quotation
Once the instrument arrives we check its technical condition and send a quotation for approval.
Repair and certificate
Repair, refurbishment or calibration at our service centre in Poznań, with a calibration certificate.
Return and report
We send the instrument back with a service report listing everything that was done.
What to prepare before shipping
Three things that cut several days off the service time
Serial number
The serial number and model from the rating plate. They let us retrieve the service history and the configuration of the instrument.
Description of the symptom
When the fault appeared, during which process and at what temperature, and what the controller shows. A screenshot of the chart helps too.
Packing
An oxygen probe has a ceramic body. Ship it only in a rigid tube with padding; you get the instructions together with the RMA number.
Do not ship the instrument without an RMA number. Parcels without a number go to the general warehouse and wait to be identified, which makes the repair take longer.
RMA form
Report a returned instrument
We send the RMA number, the shipping address and the packing instructions to the e-mail address you give within one working day.
Request received
We will send the RMA number and the shipping address by e-mail within one working day.
Do not ship the instrument until you have the number.